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Effective Date: 1 April 2026
At MAVK House, we want you to be completely satisfied with your purchase. This Refund & Cancellation Policy outlines your rights and our process for handling returns, cancellations, and refunds.
Before Payment: You can cancel your order anytime before payment is processed without any charges.
After Payment: Orders can be cancelled within 24 hours of payment confirmation. A full refund will be issued to your original payment method.
After Shipment: Once your order has been shipped, it cannot be cancelled. However, you may initiate a return as per our return policy below.
Return Window: You have 14 days from the date of delivery to initiate a return or exchange.
Conditions: Items must be:
Worn, washed, or damaged items: Non-returnable except in case of manufacturing defects (tears, stitching issues, color bleeding, etc.).
Processing Time: After we receive your returned item and verify its condition, refunds are processed within 5-7 business days.
Credit to Account: Depending on your bank, refunds may take an additional 3-5 business days to appear in your account.
Note: Refunds are issued to the original payment method only.
The following items cannot be returned:
If you receive a defective item (torn seams, broken zippers, color-bleeding, etc.), please contact us immediately with photos. We will:
For international orders, returns are managed on a case-by-case basis due to shipping complexities. Please contact us at support@mavkhouse.com to discuss return options. Customers are responsible for return shipping costs unless the item is defective.
To request a return or cancellation:
Original Shipping: Non-refundable unless the order was incorrect or defective.
Return Shipping: MAVK House covers return shipping within India for defective or incorrect items. For non-defective returns, customers cover return shipping costs.
Some items may be marked as "Final Sale" and cannot be returned. These are typically heavily discounted items. Check your product page or confirmation email for final sale status.
If your package arrives damaged, please:
For refund and cancellation queries:
Email: support@mavkhouse.com
Response Time: We typically respond within 24 hours on business days.
This policy is subject to change at any time. We will notify customers of significant changes via email or website notification. Your continued use of the website constitutes acceptance of any changes to this policy.
For more information, visit our Terms & Conditions or Privacy Policy.